Been taking my Mercedes here for a year and other cars previously to this. Never had a major concern and the service was always decent. Took my car in today and noticed some extreme scratching from a towel dry. I thought no problem I'm sure that they will fix it. I returned to let the manager know that in one area in the rear of the vehicle there was a lot of scratching that was obviously due to a dirty towel. His response ""I don't know what to tell you. We use microfiber towels and we wash them."" So I ask ""is it possible that maybe one towel had small amounts of debris that caused it to create all of these scratches?"" He proudly told me ""no"" and that they would do nothing about the damage.
more