I feel scammed by this company. We had a leak in our A/C. We weren't that familiar with the system since it was the day after moving to a new house. The Sanford Kramer tech said it was an old system and he strongly recommended full replacement. He gave us little other useful information but kept recommending replacement and helped us schedule an appt later that day with a sales rep. He said that even though it was probably a leak, actually finding the leak would be around $300 and might not be successful so it wasn't worth doing a leak detection. Still, even though he didn't do the simple leak detection, he charged us $89 for looking at the system in addition to the $49 just for coming out. When I complained to the company, they said they'd reimburse the $89 and then did not. When I complained a second time, another manager on the phone said they'd reimburse me and they again did not follow through.
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