Respond to concerns/complaints in a timely manner. \r
Extremely negative experience. At the end of a long day management was contacted directly regarding an issue that could be resolved in under 5 minutes, movers were still on site. No call back. Cooperate office in Dallas contacted. No call back. Letter of discontent with a simple resolution sent. To Dallas and to SA management. Response was that there was not a problem. Called back to Dallas, livid. After over a month movers were sent out and issue was resolved in under 5 minutes. Did it really have to come to take so much negative energy to resolve this??? \r
This time I am using Citysearch to find a reliable mover.
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