My situation was I inherited my parents' oriental rugs, and they were filled with animal urine, dog stains, and stuff. I had called around and taken the rugs to another cleaning service. They tried really hard and gave it 100-percent, but they failed. And I was on the brink of having to throw them away because the smell just stinks and grows and never goes away.
I was up at midnight online thinking of what to do with my parents' rugs. It was an emotional issue because they had passed away. Then I found this website online for Heirloom, and they said that they guarantee pet stain soil will be removed. I was relieved but skeptical because I had already spent hundreds over the past three months. I called the owner, and he was very affirming. He guaranteed the work. Then I talked to the manager, who quoted me a price that was less than that of the original work.
So yeah, I took the rugs up to them, and viola, they did what they said they would, and I got the rugs back clean.
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