Please know that I have received great service at the Bloomington location for years. This past week, however, I received outstanding service that I simply had to share with you.\r
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I've been taking my car to the 494 and France location since I moved to Minnesota over 10 years ago. I've been so happy with the service that I receive there that I have recruited my fiance, sister, best friend and several of my clients as loyal Bobby and Steve's customers. Typically I prefer to work with Nate Anderson. He is always cheery, knowledgeable, understanding, kind and accommodating. Please be aware of what a valuable employee he is. However, every occasion where I have dealt with another employee at your Bloomington location I have continued to experience excellent customer service. There was the time I blew a tire on the way to work the Saturday morning before Christmas... I needed to be at the store that I manage to open it on a very profitable day. Your tow truck driver (I wish I could remember his name) came to me as fast as he could, hooked up my car, raced me to the Mall of America so that I could get there in time and then took my car back to the Bloomington location for repair. Another time my little sister was heading out of town for the holidays when we noticed one of her tires was almost flat. I followed her to the Bloomington location, where Nate was able to get tires onto her car very quickly so that she could get out of town before the big snowstorm hit. I can't even remember all of the times that the guys have come over to The Mall to pick me up when my car was done being serviced, or have tried to rush around to get parts so that I wouldn't have to go very long without a car. My fiance and I live in North Minneapolis but we never mind coming down to Bloomington for our mechanic needs. \r
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A few weeks ago my compressor and some kind of AC fan went out (sorry I'm not more detailed with the specifics of this situation; I rely on Nate to translate to me when it comes to car stuff) and Nate was able to get a used compressor to bring the price down... which I consider great advice since I was planning to sell the car soon. Unfortunately the replacement compressor broke again only a couple of weeks later. Nate was off getting married this weekend so when I brought the car in on Thursday I was working with either Eric or Dan. The company that had supplied the faulty compressor was willing to cover the cost of the replacement part but not the labor involved. I expressed my disappointment to either Eric or Dan (I think Eric) and he was able to speak to somebody and get the labor covered too. When I picked my car up the next day Dan was very accommodating and even remembered who I was before I introduced myself, even though I usually work with Nate. As a manager of a large and fast paced store, I can understand that accommodating one customer may seem like a small gesture. But doing right by the customer, however small the gesture is, can have a big impact. Situations like this are the reason that my fiance, my sister, my best friend, several of my clients and I regularly get their auto work done at Bobby and Steve's in Bloomington. Additionally, I work with the public just a few miles down 494... I send people who are from out of town to your location all of the time.\r
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As somebody who works for a company that prides itself on the customer experience, I know how valuable great employees are when it comes to running a successful business. The employees at Bobby and Steve's in Bloomington are by far some of the greatest providers of customer service I have ever met. Very special thanks to Nate (I should have written in years ago complimenting his excellence), Eric and Dan. These guys are fantastic, and I will happily spread the word about them.
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