I am Dr. Berg and wish to respond to "Unethical." I have built my practice on impeccable ethics and genuine concern for my patients. When I learned about "Henry's" misunderstanding, I reviewed all details of his concerns and bent over backward to make him happy. As he admits, he received in writing the details of his expected co-pay, which he took home with him to review before returning for treatment. This simple one-page summary had no "fine print" and was totally accurate. As disappointed as I am that he misunderstood, I appreciate his comment about having received quality dental care from myself and my hygienst.
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