The hygienist at the office presented me with a treatment called Periodontal Maintenance. But what she did was just a regular dental cleaning. It included (1) cleaning with a high speed water jet, (2) baking soda spray to clean the stain on the teeth, (2) scrapping on four teeth. It was no different from the regular dental cleaning I received at another dental office six months earlier. The whole cleaning process lasted not longer than twenty minutes. Yet, Westgrove insisted billing the procedure as “Periodontal Maintenance” at a much higher fee. I asked the hygienist what she did differently from a regular cleaning. She could not answer. All she could say was that since I had periodontal treatment before (at a different office many many years ago), they could not bill the insurance as regular cleaning. This is totally false since I had the regular cleaning six months earlier and was billed as such. The hygienist said to make me happy they will change the billing to regular dental cleaning. Yet when I got home they called me and said that they would bill me as in the original bill, the Periodontal Maintenance. All they did was to switch the procedure proposed with a regular dental cleaning. This is dishonest.
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