I was planning our company holiday party here for a group of over 30 people. I did get a good deal at $15pp when we started discussing because a very good friend of mine suggested this place to me and if it wasn't for her I would NEVER have gone here.
I was told different things when I originally made arrangements with James like,""... you can add more people to your party as you need and order additional dishes that evening, we will have entertainment (guitarist) for your group and will have 3 waiters serving your group.""
All of that was a BIG LIE! About a night before the event I was trying to finalize some items and because of their lack of organization and unprofessionalism I ended up talking to the owner Jairo instead of James whom I'd been speaking to. Jairo is an extremely rude, ungrateful miserable person. He was telling me my group wasn't worth his time, and that I couldn't add additional dishes or guests to my party. Entertainment would NOT be available because I was getting a cheap rate and that he didn't even know why they took my reservation. I tried to explain that i was told differently and kept insisting that he was not looking at the bigger picture. We were a group over 30 and had an open bar.
Aside from my frustrations the night before, at the night of our event we had only 1 (one) server for 30+ people. My guests had to go to the bar to get their drinks on MANY occasions. I ended paying for entertainment at my request but was told we wold have 2 sets of 40 minutes with flamenco dancing. The flamenco dancing was a total of 20 minutes. James, the original coordinator for my event was there that night. He checked in with me once and I told him the service was AWFUL. My guests had to get their own drinks, service was slow etc.. Our party had taken up half of their restaurant, how could one server accommodate us?? James never returned, never apologized NOTHING! Our party ended up costing $62pp instead of $15pp. I cannot explain how terrible this place was. The food wasn't even great! Way overpriced!!
This was on opportunity for them to get more business. After all, i had brought in 30+ people that were new to this place. None of them will be going back either!
We are in the service industry so we know what it takes to deliver good service as a whole! I would recommend everyone to stay away from this place. When spending so much I would much rather go somewhere where the people there are professional, well mannered, courteous, have customer service and deliver the services that they promised. If you are looking for these qualities then this place is NOT for you! Beware!
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