I had a terrible experience with Ballyhoo and would not recommend them to anyone. I was promised a three day turnaround on a hard drive replacement; I emphasized that I needed the computer within three days to meet a VERY important deadline. I would never have gone to them if I wasn't GUARANTEED that this deadline would be met.
Not only did they fail to deliver on their guarantee, but the supposed three day repair job turned into nine days without a computer due to shipping errors, employees not being available and a host of other excuses. The company only alerted me to these delays after I called multiple times to check on the status. My messages to their managers were not returned for days.
After I finally got the machine, I had to fight with the owner just to get a token 10% discount on a repair that took three times as long as promised. When I wasn't satisfied with this he snidely replied ""I'm sure you'd want 100% off, but I'm trying to run a business."" He was completely unwilling to make a good faith effort to remedy problems that were entirely his fault.
I would have never gone to Ballyhoo in the first place if I had known that they were this unprofessional and unreliable; I will never go back.
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