I had a great experience and yes I did have to make an appointment. I fully expect to have to do this being they sold some 2000 of these Groupons- so if you expected to be seated on the spot as a walk-in customer- rookie mistake.
I had the mani/pedi and they were very professional and friendly. I agree its a relaxed atmosphere and I was surprised they offered so many different services.
I get my nails done regularly and for me the ""tell tale sign"" of a good salon is that they don't miss the edges of your nails and this place was spot on.
I have continued to go there now that my Groupon is used and I am treated the same as I always have- which is very well.
If I decide to go last minute I make sure to call first and check that they have space but I don't consider this a burden- most good places are busy (especially when they sell out on Groupon).
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