Spa On The Square

Well.... Luckily I called before I bought this- the MEAN woman who answered the phone and BERATED me for having the nerve to CALL her place of business, very rudely told me that it would be at least a 5 (FIVE) week wait before I could get have an appointment for a manicure. And that I would need to call back in a few weeks to even get that appointment. Now, I could tell by the tone of her voice that the message she was really trying to convey was - ""Go away"". \r Luckily I thought to call before I actually bought. I work in Canton and thought this would be a great place to start getting my manicure. But after that call and reading these reviews, no way. \r WHY do business sell THAT many groupons if they do not want to honor them? \r Too bad. more

If you bought the groupon, you're better off requesting a refund because you'll be lucky to get in the door once let alone 3 times. Skip spa on the square and head to Babylon Nails instead. Not worth the headache to save a few bucks.\r \r Also, not sure why they are so BAD at customer service since the point of Groupon is to get people to try you out so hopefully they'll become regulars. Heck to the NO WAY is that happening. Even if SotS is closer to my house than Babylon, I'll still head there where I am treated fairly and honestly. Sad when I can't support a local business, but honestly you couldn't pay me to go back. Ever. more

DO NOT BUY. This by far the worst nail service I have received. In addition, forget you will get to use the groupon as advertised three times. The owner will make sure you don't come back! After trying to schedule my second appointment three times I finally gave up. Not worth my time for the $20 and poor service. more

Do not buy this groupon! I went to Spa on the Square yesterday to get a mani/pedi and it was a terrible experience. I had to book my appointment a month in advance to use my groupon. However, when I arrived at the Spa, I still had to wait 30 minutes. The technician who performed my pedicure was horrible. Not only was she rude, but she cut my toenails way too low. I told her it hurt and she said nothing. They are still hurting today and I'm worried about getting an ingrown toenail or infection, particularly because I'm 6 months pregnant. She also did a terrible job painting my toenails- I could have reached down to do a better job myself even being 6 months pregnant. Also, I don't think they sanitize their tools between clients which makes me very nervous. Spend your money somewhere else! more

Do Not purchase this! I have been trying to get an appt with them for months, as soon as you tell them,(they ask,) if you have purchased a Groupon, they will not book an appt, even if they have openings. I have gotten every excuse in the book from call back next week, to our last appt is 5:30 even though they close at 8! If they are bombarded with the Groupon that they had out end of last year, then they should not have posted another one. Please heed these warnings! Its as if they want to push off all these people that bought Groupons, so that they can expire, and you are either forced to either give up and not go there, or can use only the ""purchased amount"" paid for the Groupon.\r L.F. - I am curious if Groupon did refund you because they would not refund mine. more

All the positive reviews here are obvious plants by people who work at the salon. they couldn't be more fake. any company that would set up bogus reviews is NOT to be trusted. more

DONT DO IT. THEY ARE HORRIBLE. I even contacted Groupon for a refund, I'm not sure why they continue to advertise them. If you want a manicure that looks like a 5th grader did it.. go for it. more

BEWARE...these people are LIARS and SCAMMERS. Like many others, I foolishly purchased the 3 mani-pedi groupon because it seemed like a great deal. Well it was too good to be true.\r \r When calling to make my appt the lady demanded my groupon number before she would book an appt for me. After I gave her my number she told me to hold on and I waited for almost 15 minutes. Finally I hung up and called back. I confirmed my date and time, and the women told me that if I didn't show up that they would redeem the groupon. I said I would be there. I'm a punctual, organized person. \r \r When I went to the appointment the women at the desk acted dumb and told me that they didn't have me scheduled that day. She flipped through her book for a minute and then told me that I was scheduled the week before. I told her that that was a mistake and I wouldn't have scheduled that day because I had a baby shower to go to. I asked if I could still get a mani-pedi that day. Mind you, there was No One else in the salon. She told me that they had other appointments and that I could rescheduled. She also stated that I would have to redeem one of the 3 mani-pedis for the appointment I missed. I told them no thanks! \r \r If your business participates in a groupon deal then you should expect to have customers using them. Not treat them differently, lie and scam them out of the deal they paid for. It's simple AWFUL customer service and AWFUL business practice. more

I bought a groupon for three mani-pedis. They made every excuse not to honor the groupon. I made an appointment for me and my mother. They would only let me use the groupon for myself, even though I had paid for three. I tried to use it for myself again at a later date. I had made an appointment in advance, and then got sick. I was contagious, so I called to cancel the day before the appointment with the intention of rescheduling. They used the cancellation as an excuse to void one of the three visits I had paid for. They would not reschedule without another bar code number. I did not reschedule, and did not use my last bar code. I was so disgusted with the attitude and the service. The mani-pedi I did get was ok, but in effect, it cost $49. I would have become a regular customer if I had been fairly treated. This vendor should not be part of the groupon program. I will not give them my business, and neither should anyone else. more

Will never go here again! I only went here because of the Groupon I had purchased. I called to make an appointment about 10 days in advance and had very rude service on the phone. The woman would not even take my apointment unless I had my Groupon bar code available, so I had to call back with that. Upon arrival, the store was very crowded and stuffy. I think it was the owner who did my manicure and it was horrible.My nails barely looked any different than they did prior to coming in and they were bad! The polish job was uneven and it was very noticable. The pedicure on the other hand was OK. It was done by a young woman who appeared to be Persian. The toe polish looked nice when it was finished. My feet weren't as pumiced as I would have liked, but that was the only downfall. I will never go back here again, even if the Groupon is for a good price. They shouldn't offer a Groupon promotion if they plan on treating the clients like dirt! more

GO SOMEWHERE ELSE. I only want to go back to get use of my existing groupon because I don't want them to get away with their awful service. They make it really difficult to use groupons, and even when they let you schedule them, they only let you use them at very inconvenient times. I went a few times, and had mediocre experiences, but continued to go because I wanted to support local business. The young girl who does pedicures usually does a good job. However, there is an older woman who works there. She did such a lousy manicure the last time I went in that I was forced to take the polish off! I asked her to fix it, and it still looked like a little kid had done it. I was so embarrassed by it I tried to fix it by going to buy a polish to match. I was unable to get a close enough color so I took it off, even though I was going to a wedding and was hoping to have nice looking nails. Ugh. What a headache. more

This is my first ever review on Citysearch and while I wouldn't normally take the time out to write something, I felt compelled after reading the negative reviews. I only heard about this place because of Groupon and I've done two mani-pedis here so far and couldn't be more impressed! They were besieged with bargain hunters like myself but they've got it down to a science in handling the workload. I understand they have to stay available for people paying full price so they only take Groupon folks who make a reservation. If that's all I have to do to get the great customer service I've gotten, no problem! I've been so happy with this place that I am considering coming back after my Groupon special is used up... even if I do live 45 minutes away! Keep up the good work! more

First time there and not impressed. When I first walked in, it was extremely hot in this place. They also did not have any music or any tv, so you basically listened to dead silence. I sat down to get my nails done and it only took 5 minutes. She did a very poor job on my nails and you can see where she missed. The pedicure was the only nice thing about this place. The woman who did my pedicure did a good job but overall I was not impressed with this place and will not be going back. more

I recently redeemed two Groupons for my husband and I and had an amazing time. As per the Groupon policy and terms I made sure I made an appointment and had no issues with redemption. We were greeted by a very sweet lady with a very genuine smile and enjoyed an amazing massage although the rooms were separate. However, we were able to relax afterward side by side during our spa pedicures and were even given refreshments and the foot massage was amazing! I plan on coming back soon! more

I had a great experience and yes I did have to make an appointment. I fully expect to have to do this being they sold some 2000 of these Groupons- so if you expected to be seated on the spot as a walk-in customer- rookie mistake. I had the mani/pedi and they were very professional and friendly. I agree its a relaxed atmosphere and I was surprised they offered so many different services. I get my nails done regularly and for me the ""tell tale sign"" of a good salon is that they don't miss the edges of your nails and this place was spot on. I have continued to go there now that my Groupon is used and I am treated the same as I always have- which is very well. If I decide to go last minute I make sure to call first and check that they have space but I don't consider this a burden- most good places are busy (especially when they sell out on Groupon). more

I had a nearly identical experience as the nanamo9. I have attempted to use my Groupon two different times and was told there was no availability as soon as I said that I had a Groupon. The first time was two weeks ago. I called and was told they were booked. I understood initially because I assumed they were swamped with the holiday and everyone trying to use their Groupon. Just this morning I decided to walk to the Square to see if they were open and to make an appointment. I was pleased to see that they were open. I went in and there was 1 customer and 3 open chairs. Two employees were unoccupied. I said that I would like to get a mani pedi later in the day. I did not even specify a time. Any time would have been fine. The woman at the desk said ok, and then said ""Oh do you have a groupon?"" I said yes, and then she said ""We can't take care of you today."" I found it hard to believe that they were completely booked for the rest of the day. I pointed out that there were three empty chairs. She said they had a lot of customers coming in, but I could see that her book was empty. She then changed her reason to the fact that she ""had to do a lot of paper work."" I was flabbergasted. A business will never succeed when the paperwork is the priority over customer service. Her entire countenance changed as soon as she remembered to ask me about the Groupon. The worst part is that I think she was the owner. She told me not to get an attitude. I will never go back and I am seeking ways to get my money back from Groupon. more

Treated like a 2nd class customer. The minute you say groupon, they have no availability for you. Interestingly, the guy at the front said they had availabilty and was eager to get us seated. Then he remembered to ask if we had groupons and the answer changed the availabilty altogether. I realize that groupon is a cut in their income, but they don't realize that the purpose of groupon is to bring people in so they can come back and be a normal paying customer. If you can't treat them well, why would anyone go back?! Not to mention, when we said that it was unfair that even though they have people who could do our mani-pedi's, he is saying there is no availability (not to mention, no one else was waiting), he let out his own frustration saying that they sold SO MANY groupons and that people keep calling. I said they probably shouldn't have agreed to sell groupons if they weren't planning on honoring them. Needless-to-say, my first impression on a customer service perspective was 1-star worthy- if that! I will never go here- groupon or not. You need to try and accomodate all of your customers- treating them so differently will turn anyone away. It was a HUGE waste of my time to buy the groupon and even try using it, not to mention, a horrible feeling to be turned away b/c a groupon (aka: not a normal cash paying customer). They will find- if they treat their customers right (and by that I mean, treat them all equally)- their business will actually do really well. more

I booked a pedicure/manicure/haircut here and the service was amazing....the people there were very friendly and made it seem as they were lifelong friends! the environment was very relaxed peaceful setting......my nail looked great and my hair was just perfect......i highly recommend this place...its not too pricey either,i checked around other places and there about the cheapest on the square but price doesn't matter when you have great service. overall this was an amazing experience...the only problem i had was parking...but parking is tight anywhere anymore. more