I was refered to Bodycraft by my insurance company. I spoke with Andrea when i called and she explained i could come in at any time to drop off my car. When i got to Body craft Andra introduced herself as she was at the front desk at the time and got me set up with an estimater and explained if i had any questions to feel free to call her ( and i did many times). Let me say it was refreshing to walk into a repair center that is clean and doesnt smell like grease or sweat and see someone smile as i came through the door. Unlike other places that once the door opens they say ""ill be right with you"" and your at the counter forever while they get their coffee refilled. I took a seat and and within about 3 minutes Juan introduced himself as my estimater and we went to look at my vehicle. He was very imformative and explained the visable damage along with possible damage we couldnt see, he was very knowledgable and i appreciated that he put the information in terms that were less technical so i could understand. Through the whole process of getting my car repaird, i was informed and updated, and when i called with questions i didnt wait on hold forever for them to pick up the phone to talk to me. As their time is valuable so is mine and i appreciate their time and patience and knowledge and their professionalism. When i picked up my vehicle, it was beautiful!!! Washed inside and out smelled fresh and clean you wouldnt have ever known it was in an accident, it looked like i was picking it up from the detail shop!
I would use them again (heaven for bid i have another accident) and i have already refered them to my friends and family. Thank you Bodycraft for making this such an easy process and handling everything for me.
Andrea and Juan THANK YOU, No matter how many questions i had and how many times i called, i never sensed frustration in your voices and you answered all my questions. You are an asset to this company along with all the other staff.
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