My issue happened several years ago, but I felt compelled to warn customers of what happened, in hopes it doesn't happen to anyone else.
I was in the market for a new bed. My husband and I went together and were pleased with the friendly service and competitive pricing. After careful consideration, we purchased a new mattress. When purchasing the mattress, we were told that in order to get a full warranty, we would need to purchase the box spring too (which was approximately an additional $800). When all was said and done, we spent close to $2,000.00 on this new bed.
After sleeping on the new bed for several weeks, neither my husband or I were pleased with it. We chose to rotate the mattress, when we heard the inner springs shaking inside the mattress freely. Clearly a defect or lemon, considering it was less than a month.
When I contacted the store, I was told that there was nothing they could do for me. I was then informed that if I had purchased the frame at the time of purchase, the mattress would be replaced. But since I had not.... I was out of luck.
Considering the frame they were referring to was only about $100 and I had purchased their costly box spring to insure I would have a warranty, even though I had no need for one... I was stunned.
I ended up saving for another few months and having to replace the bed elsewhere (Jordan's... which was TERRIFIC by the way).
I try hard to chose local businesses and I am not usually a complainer. But when I spend $2,000 on something and to not fault of my own it fails, I expect to be treated well and taken care of. Instead, I felt like I had been taken by a used car salesman. I am frankly stunned they are still open if they still are doing business that way.
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