YOU CAN TAKE LEGAL ACTION.
I would rate zero stars, but not an option.
I won't go into detail, but my experience is identical to all of the bad reviews here - bait and switch, deceptive sales, estimate issues, delivery issues, customer services issues once sales process is done, having to leave tons of belogings behindand they've had my items for almost a month and no one will call me back. I have to be really aggressive to get a response.
I filed a complaint with the BBB but we all know that's pretty much useless. However, the trend I noticed here is that a lot of people signed the contract under duress due to a tight time schedule, no time to find new movers, non refundable deposit and cancellation fee.
This is technically illegal. It is also a violation of what is known legally as 'Undue Influence"" as well as signing a contract under duress and I'm sure often in a mentally incapacitated state due to extreme anxiety and stress. I am still waiting for my items (almost a month later - I am sleeping on an inflatable mattress), thus I will be pursuing everything I can legally with this company, but am waiting until my items arrive to see what condition they are in.
Look into legal options. Bait and switch is a legal grey area. AVL East has protected themselves with a BS contract, but contracts mean nothing when the person signs in an altered mental state.
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