I have lived in my house for around 12 years. I had a drain issue with my kitchen sink and after trying myself to snake out the plug with no success, I decided I better call a Plumber out of St. Paul,MN. I was so impressed from the very begining. The lady was very courtious, listened to my issues and fully informed me that Roto Rooter would be happy to come out and give me a FREE estimate within 2 hrs. After hanging up the phone, within 1 minute I recieved phone call to inform me they were on thier way..WOW. Tony the Service Technician Greeted me with a very professional call from the minute I answered the door. He asked questions, looked at my drains, basement pipes, and then told me the recommended process to fix. He also told me in laymans terms what causes issues with the drains and some simple things to do to keep them from re-occuring. So I made the decision based on the customer service I was already getting to proceed. Within 1hr, my drains were wide open and he even reinstalled my plumbing under the sink. I was so impressed by the overall experience, most cases plumbers or companies don't take the time to discuss what is going on and just charge you a fortune and move on. I now have a new trusted profressional that I can rely on for any future issues I might have. All this for a very reasonable Price and with an assurance 2nd to none, that the job was doe right! P.S. Make sure you get the Pipe Sheild preventative maintanence solutuion, it really works and is highly recommended and worth the cost! Go Roto-Rooter St. Paul!
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