I've been paying for 12mbs ever since they offered it and I seldom get anything close to 12. Tonight I am getting 1.3 !!!!!!! I have followed the required routine of calling the 800# so very many times. They never find that there is anything that can be done on my end. They ALWAYS turn in a ticket to the locals and I NEVER get a service call! They simply do not care. For several months last year the service was actually more off than on! I know that over 3 months I got 2 months of service. This was while I was calling in the problem every single time. I never got a service call. My neighbor turned them in to the feds. Then something happened. The service came back but I still don't get the speed I'm paying for and never ever have. It is usually 3mbs.It is a huge huge waste of my time to call the 800# and report problems. They obviously do NOT CARE! IF SOMEONE FROM AT&T WOULD GET THEIR FIBEROPTICS OUT HERE THEY COULD OWN THIS TOWN!!! WHY DON'T YOU BRING THIS MONOPOLY DOWN?
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