On November 10, 2011 I decided to purchase a refrigerator and stove from Tom's Maytag in Highland IN. I reside in Highland and always try to shop local. From the get go the saleslady was rude and gave me the impression that she thought she was doing me a favor by serving me. I had to backorder my appliances because I wanted beige(they now call it biscuit) I was assured that the merchandise would be shipped at the end of November and I would have my merchandise delivered and installed by the first week of December. Well guess what? It is January 12, 2012 and still no delivery. I have called numerous times and get the runaround making it all my fault because of the special order status. When I still hadn't seen my by the middle of December I inquired once again about delivery and was told I would have it by Christmas but alas it got held up because of the seasonal rush. The same applied over New Year. Well hear we are and still no stuff. I called again today and was told next Wednesday was the day and that her delivery man just got out the hospital and that was another reason everything was late. Next it will Groundhog day, MLK day, Valentines day holding up delivery.
I travel with my career and the truth of the matter is that I will not be here then or at least the end of March. When I informed the saleslady(still very rude) she said you did not tell me you would be out town. I didn't and still don't see what business is that of hers.
I gave her the option of refunding my full payment or storing it until I return. Once again Miss Congeniality rudely said they will store it.
I don't know if this lady is part ower of the store or has pictures of the owner in a compromising postition, but if she worked for me she would be long gone. No people skills what so ever.
Between the rudeness and lame excuses I would not recommend Tom's Maytag to my worst enemy.
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