My experience was similar to Bradillac's. I went to Kauffman's recently driving in with a small spare (""donut"") on one wheel. I purchased two new tires and asked they replace the donut. After an astonishingly long four hour wait I was finally told they were finished. I went to drive away only to find out the donut was still on the same wheel it had been when I drove in! I got the problem resolved after speaking to the manager. When I got home I noticed the donut had simply been tossed in the back having not even been secured in place by the guys who'd worked on my vehicle.
I received no apology for the problems I encountered at Kauffman's, poor service, a long wait and prices no better than other places in this area. I've had good experience with Kauffman's elsewhere so my impression is the Decatur location is poorly managed. I advise it be avoided.
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