We actually bought our house and subsequently listed our house for sale through Joe Petno of Exit Realty. At first, Joe will tell you everything he wants to hear and tells you he will deal specifically with it. He then pawns it off to his staff back at the office (which is fine), but he rarely follows through, then when you call him on it, he blames it on his staff.
Our selling situation was TERRIBLE. Our house with all hardwood floors was completely flooded when a member of his staff messed with the refrigerator water line (we were no longer in the house). From that point forward, Joe lied about when he had been in the house last and tried to intentionally mislead inspectors and other personnel that came to the house after the water damage. Fortunately, we were able to disprove his obvious lies through information provided by his own staff! At this point he became completely incommunicative and ignored us. We took the house off the market with Joe while we personally dealt with the water nightmare from 2000 miles away. I'm glad it never got to the point of legal action against Joe's office, but we were prepared to take it to that point.
Joe is your typical smooth talker, tell-you-what-you-want-to-hear realtor. BEWARE! There are indeed realtors out there who have your best interest in mind, at least at the same level as their interest is at!
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