I have been a customer of theirs since they were at the last warehouse/office location, which i might add had a much better setup. Since then they have really became a horrible problem. Obviously I continue to buy from them because of their prices but NO joke people when I find another company with equal prices I am gone with the wind!!! And will gladly update if and when I find any so you all can do the same!
They have always messed up our orders, their staff is extremely stupid. The only competent person they had working there is now gone (don't know if she was fired or quit) but either way they suck!!!
Every month or so I find myself absolutely hating to have to place my order.
What does that tell you about their business?!!
Besides messing up orders on the regular, they never ship on time. They're shipping prices suck. You can order something as small as a brush and will pay $7.75 for business delivery and even more for an added fee for residential because they do not offer post office shipping on first class for small items.
Is that not stupid!!! I'm sure the post office brings them mail, so why cant they ship small items that way?!! Don't get me wrong I buy from them often and spend quite a bit of money for my salon, I don't just buy small things but I want you to be aware of that if you're a DIY'er type and only looking to buy 1 or 2 items.
Back to shipping!!! FORGET about it. I don't think they know what business mean when they pay for the order and are waiting and waiting around for the order. 3,4, + days and still no shipment!!!
That can be a real business killer when you're low on supplies and no updates with tracking in days.
No one to explain why they have not shipped, just the run around.
I sincerely hope if you want to keep my business or anyone elses that you (the OWNER) get your act together with these morons you call a staff!!!
The guy has like 2 Cadillacs he likes to parade around in with our $$$$ that we spend but yet hires idiots that do not know what they are doing!
I've seen quite a few of them in the past some odd years now...
I am really looking hard, even looking into China if I have to, to find better prices and let them slowly lose all their clients.
I am sure they are not the only suppliers out there with good pricing and if they are, I am sure someone is going to come around at some point and open up a business like theirs and I sure hope it's soon!!
Anyways , with all that said. Try them if you must but I sure would not recommend it.
Please post any companies with better or equals prices that you have found and share with all of us stuck with the dang company!!
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