I purchased an Enviro EF-2 pellet stove app. 5 years ago from these guys and love the unit. In March 2011, I had to replace the convection blower to the tune of $500 for parts and labor. they charged me $250 for a $170 part and $250 for the service call. I ran the stove about two months when the blower started making a loud noise like a bearing was loose inside and the stove stopped working. I called the service dept two weeks before Christmas and didn't receive a call back. Called again a week before and spoke to the sales dept. because service still didn't call back. I was told they wouldn't be able to get out before the holiday as they were closing for vacation. They ended up being closed for 2 weeks during which I had no use of my pellet stove, which is my primary heat source. I called again on 1/3/12 and on 1/4/12 finally reaching someone to speak with. They told me the part they installed for $500 was only warrantied for 30 days and there was nothing they could do about it. So I am out $500 and my stove is again nonoperational. These people are completely inept. They close for 2 weeks during a critical time of the winter season - and then don't stand behind the parts and service they provide. This company has had nothing but complaints from all the people I have talked to in this area and they are not worthy of being a dealer or service provider.
more