I have boarded my dog here several times, and the last two times she has been reluctant to get out of the car when I brought her here, which is unusual for her. My dog's last visit here was for a week, while we visited family out of town. She went in a perfectly healthy dog. When I picked her up I was told they added an additional charge for a bath because she had a cyst on her neck that had popped. She had been to the vet two weeks prior for a check up and to the groomer less than a week before her stay at this kennel. Neither saw any development of a cyst on my pet. Coincidentally, my kids had taken pictures with our dog the day we brought her to the kennel, to show their cousins on our visit. There was no cyst present on her when I dropped her off. At the time of pick up, I lifted her ear and she winced. I saw a red patch of swollen, raw skin from the opening of her ear down to her neck and it was oozing. Our vet could not determine the exact cause of her injury, so I never accused Ann Margaret's of hurting my pet, plus, you sign a waver when you leave your pet here and after reading the other reviews I knew I would get nowhere. My issue is that no one called me to say my dog had a problem, or I would have come home right away. The girl at the desk told me they didn't call because it wasn't an emergency. Our vet prescribed antibiotics for her for 10 days, and gave her a cortisone shot to stop the irritation. My dog didn't bark for over a week after I brought her home. She is 14 years old and I will be very surprised if she makes it through the winter. My advice is this, if you have any doubt about leaving your pet here, then don't do it. There are several other kennels that don't have negative reviews and also very good pet sitters out there. Check the Better Business Bureau ratings and go with your instincts.
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