After having horrible service from this so called company recently I decided to read the reviews online which brought me here where I saw a review by Claudia H.. Sadly her experience was much more pleasant than mine. I was sold a service agreement over the phone 3 years ago after calling in about a sticker on my water heater. I should have known better than to do business over the phone but I guess I needed to be reminded of why this is not a good idea. I never did get my question answered about the water heater but I did get sold a bill of goods that were anything but good. I received no service at all for that year. I did not renew the agreement because I never used it. Recently I was called and offered the 3 free maintenance visits that they ""owe"" me from years ago. This shady company then sent out 2 separate ""technicians"" over the course of the next week for so called maintenance visits. A plumber and a hvac technician, came out for separate visits each providing me with a huge list of completely fabricated repairs I needed to have completed. Thankfully I decided to have nothing done and called in a much more reputable company for a second opinion. The reputable company told me that my 7 year old home was not in need of these repairs. The home inspector gave it a clean bill of health just 4 years ago when I bought the house. It gets worse, I have been bombarded nearly every day by callers from this company telling me they are trying to schedule the ""needed"" work. I told one young lady to remove from her list and cancel my agreement she told me that she would request it but couldn't guarantee that I wouldn't get further calls. She stated a refund would take at least 12 weeks and she informed that because I called them first that they could keep calling me for up to 18 months without violating any laws. I immediately hung and registered for the do not call list. I also checked the licensing status of these 2 recent technicians and found they are not licensed as journeyman by the State of Maryland as required by law. Buyer beware this company appears to be extremely dishonest! Check out competitors who will send out licensed technicians rather than Sanford Kramer's supposedly ""certified technicians (certified by who, the company?) No thanks! "". The law requires they be licensed.
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