My wife waited 6 months for this appointment and Cathy spent 2 minutes with her. The staff was rude and would not take our FSA card (specifically for doctors visits) because they said I had to be there to sign it. Multiple offices over multiple years this has never been a problem. Told my wife they would cancel her appointment if she didn't provide another form of payment. She was upset so I drove across town to be there with her. They would not let me go back with her and were extremely rude. The office manager Lynn said if I didn't like it my wife could go somewhere else. We are going to do that! From the signs in the lobby "If you want to hear bells and whistles go to the casino- silence your phones!" and the multiple payment due now signs you can tell the doctor is not interested in the wellness of her patients. The decor is old and there was dust on everything. If one thing was decent I would withold this review but they absolutely went out of their way to make the visit horrific. I really feel hurt and upset that my wife cried when she got to her car. I am stunned...
Pros: null
Cons: null
more