I took my daughter and sisters to @ease spa for facial/massages, celebrating my daughters 16th birthday. My husband bought me a gift certificate for Valentines Day and it took me 1yr to finally use it so I was extremely happy my fav ladies could join me when I finally decided to go. We arrived early and had plenty of time to change into our robes, our appontments were scheduled for 4:30pm. It was my daughter's first time getting a facial and she truly enjoyed it. My sisters enjoyed their massages as well and felt so relaxed once they were done. I on the other hand can't say the same....I was left in the waiting area for over 30 minutes. Not once was I approached from any staff member. They forgot about me! My daughter/sisters were already done w/their sessions and that's when I approached the front desk to ask if they had forgotten about me and she tells me the therapist that was going to take care of my massage was in a car accident and therefore the male therapist was going to take care of me. Um...no he's NOT. I specifically requested for a female therapist and shouldn't you ask your customer if it's OK for a male to take care of you instead of assuming it would be ok? Customer should be given the option and nothing was ever discussed with me. 1 female therapist felt bad and offered to take care of me but it was already too late. I wasn't going to have the ladies sit around to wait for me and we had other plans. I was so upset, got dressed and proceeded to pay for the ladies services. I was given a $10.00 discount and $10.00 off coupons for future visits. I will not be going back. I'm giving at ease 3 stars on behalf of the ladies experiences. They lack in customer service
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