I have been getting my hair cut by Mark for a number of years, and have always been impressed by his customer service and that of his great staff. Saturday represented the pinnacle of that great service, when I had an appointment with another stylist, who was not able to cut my hair after all. The staff called Mark at ome (he was off that day) to tell him about the problem, and he agreed to come in just to cut my hair, with his young son in tow. Mark was so gracious about sacrificing his day off just so my appointment would not have to be cancelled. BRAVO and many thanks to Mark personally and to his wonderful staff, who obviously have been well-trained in customer service, with Mark as their role model!!
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