Set up appointment with Sharon. Mike #1 came with a 24' ladder and replaced 1 of the 3 vents, then said he would need to come back another day with a 40' ladder and a helper. He took pictures of the location and placement of the other 2 vents. He came back the next week with Mike #2, who had left at home a "bracket" to place on the garage roof to provide a level surface to place a ladder. They went to the Home Depot to rent the "bracket", then finished replacing the last two vents. That weekend while cutting grass I saw that they had left on my lawn next to the house a 2x4, about 8 inches long, with two 3 inch nails sticking out.
RESPONSE FROM Handyman Matters Inc:
Dear Mr. Chang:
Thank you very much for taking the time to give us this helpful feedback. I am very sorry that we left a board at your home as it is our policy to leave the job site cleaner than we found it.
Although we do try to complete jobs on our first visit, sometimes a second visit is needed when we need special tools or come across extreme heights.
Thank you for your business and your comments.
Best regards,
Brian
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