I wish I had read the reviews before shopping there! I don't know how long Lakewood Jewelers has been in Kirkland, but I recently saw them and was pleased to find that they carried Pandora beads - My mom is into them so I bought a couple at a great price. The woman told me that they were a discontinued bead which is why I got such a good ""deal"". When I eventually gave my mom her gift, one of the beads fit her bracelet and the other did not. I went back with the bracelet to show them the issue and requested an exchange, an EXCHANGE for the exact same product at which point he asked me for the receipt. If you have ever shopped there, you will see that their ""receipt"" is one of those cash registers strips which doesn't have any branding or item information whatsoever and is about 2 inches long. Because I didn't have this tab of paper, he wouldn't exchange it, proceeded to attempt to force the beads onto the bracelet (which freaked me out since it is a genuine product and I don't want him stripping the dang thing!) and then asked me, ""what do you expect for 14 dollars!"" I responded that I felt that if he was interested in customer service, that he would do the exchange and explained that I wasn't expecting a defective bead. He became belligerent and at that point I gave up, I did report them to the BBB as well, as they are selling Pandora branded beads which are not genuine. Stear clear of this establishment, oh, and they buy gold - good luck with that one.
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