I finally got to go on the Big Island tour with Discover Hawaii Tours. A quality assurance manager called me directly to sort out a past booking situation and even offered me a discount on the tour, which I thought was thoughtful and professional.
Luckily, I had Phoenix as a tour guide, who was the absolute best. He is a wealth of knowledge and can probably answer any question you throw at him. He was especially great when the van we were traveling in broke down. He actually pulled out passion fruits that he grew in his garden from the back of the van. He sliced them up and we enjoyed a treat while forgetting about the van for a few minutes. Once we were back on the road Phoenix left the rest of the day's itinerary completely up to us. We could skip dinner and squeeze in more sights, stop for a quick dinner or visit sites that weren't even on the day's agenda. All seven of the people on the tour had a great time, and the energy was great.
In a nutshell I am glad I gave the company another chance because you can tell that it values customers and wants to ensure they are satisfied with the tours. I am actually planning on taking a tour to Oahu with Discover Hawaii Tours in a few weeks.
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