I used this company when I moved from Florida to Massachusetts and was not a good experience from the very beginning.\r
First, they quoted me a price for everything I had to move. They had a complete list! When the movers arrived, I was quoted an additional $1800.00! I actually had to leave stuff behind due to ""no space"" on the truck and yet these were items that were originally listed in my original quote! \r
The movers showed and informed me that I needed to purchase their packing supplies for some of my bigger items at the price of $345.00! I did this and they proceeded to wrap the bigger stuff! Clearly they had no idea what they were doing and as you can see by the pictures attached and the damage that was caused to these items was extensive. So, the additional $345.00 for packing materials and an additional $1800.00 for additional space on the truck meant nothing...my ites were still damaged, it just costed me more to damage them! \r
Once the movers had most of the items on the truck, they wanted me to sign the inventory list. I had asked them why the column marked ""condition at Origin"" was not filled out. They informed me that the ""condition at origin"" column on the inventory list does not get filled in so this column was left blank. I agreed to purchase their packing supplies because the big items they were wrapping were brand new. I figured $345.00 was a small price to pay in order to protect a new bedroom set, and a leather couch and leather love seat and leather ottoman! Little did I know...it was all damaged and ripped when it arrived. I noticed once my items arrived in Massachusetts the ""Condition at Origin"" column was now filled in and stated that everything I owned was either scratched, ripped, work, torn, rubbed, dented and faded...EVERYTHING on the inventory list was filled in like this! That is pretty much everything that could happen to your items when you moved so I guess American Van Lines East was covering all the bases!\r
The movers left Florida with my items on their truck. 1 day later I get a call from Jim stating that there was now going to be an additional $750.00 due to the fact that the driver ""didnt think"" he could drive the 18-wheeler down my street for delivery. I told him that it would fit and stated that an 18-wheeler moved me to Florida from this address 2 years earlier. That didnt matter and I had to now pay $750.00 more for a delivery charge. I guess the road I moved back to had somehow shrunk in the 2 years I was gone! \r
While the movers were unloading all my damaged items, the 18-Wheeler car carrier I hired to move my vehicle from Florida to Massachusetts pulls right in front of the house and unloads my car for me. The movers just stood there like deer caught in the headlights!\r
If you use this company beware!!! Your cost WILL increase as they see fit and your items will be damaged whether you pack them or you have American Van Lines East pack them for you!\r
After reading this review and seeing the pictures posted showing the damage I experienced, you cannot say that you were not warned!
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