O am sorry to say I am VERY disappointed with this business. We have used them for our water checks and chemicals for 3 years now.
This year we hired them to close our pool. They scheduled to be out on Friday. When I returned home I found the pool cover on and the filter dismantled with the insides sitting in the yard, not hosed down. They left us a note stating they couldn't get the hose to work as it was on a portable timer (it is easily removed from the spigot just like any hose attachment.)
I was called by the service department and told they would be there on Tuesday at noon (insides out of filter and water for 4 days now) they didn't come, then said they'd be there later that evening, then Wednesday...... Today I return a call from the service department that tells me that out filters need to be acid washed because
the DE is caked on them.
Well No way you don't say after they have been sitting in the sun and out of water for 1 week why would we expect anything else?
Oh and of course they can acid wash it for us for a fee!
This service department is TERRIBLE.
Don't let the few post here fool you or the fact that some of them are from last year. I let it fool me and I am sorry. Remember this is a seasonal business so reviews from 2010 are not old. This business still is terrible at customer service.
Don't become one of their prey.
more