This is a factual story with NO embellishments. Christina Ferrari did a great job with the actual work on my teeth. The only negative is that she forgot to do the other half of my fillings which I had to remind her of, before leaving the office and she was a bit cocky and harsh with me, not to mention rough. That being said I was still planning on having her do my veneers which we discussed at great lengths because i saw her talent. My only problem is with their unethical billing practices. After being pre-approved by my medical insurance, I paid the overpriced amount of my bill. I was fine with it because that's what I expected to pay. Three months later I receive a bill for $35. I call the office and ask them to waive the fee being that $800 was already paid between myself and my insurance for minimal dental work. The billing department which is the front desk assistant explained that she was unable to waive the fee. I clarified with her that I was planning on spending an additional $10,000 on veneers with their office, so the least they could do was make this tiny headache go away. She again said she couldn't do it and was VERY rude to me. I told her to speak with the dentist about this and remind her of the 10K I was about to spend in her office. I told her to see what the dentist had to say about waiving this tiny $35 bill. Low and behold I receive a collections notice 2 weeks to the day after receiving the first bill. So basically Christina's office assistant sent me to collections potentially screwing up my credit over $35 two weeks after sending me a bill. I would not recommend this office to anyone. I have never been treated more badly by someone who was about to take 10 grand of my hard earned money. needless to say, I will be going elsewhere for the veneers.
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