if I could send in a review with zero stars, I would, but for the sake of the very sweet, pleasant, helpful consultant and director of alterations, who seemed very knowledgeable, I suppose I'll have to be happy with having to give Abbey Bridal one star.
My story completely corroborate's bride2012's experience, it was absolutely awful!
I came to Abbey Bridal in August 2011 as a bridemaid and watched my friend and her mother be baited and switched by the shop's owner at the register.
After having a pretty pleasant appointment, my friend was thrilled to have found a dress and we headed over to the register to pay. When her mother commented that the price charged was not the price written on the tag, the owner, an expressionless woman, played dumb, trying desperately to charge a higher price when the dress had been obviously discounted. Multiple tags with the same price on the dress confirmed that there had been no accident in the pricing.
She said everything from ""No, I think that's a 5, not a 4..."" to ""I don't have my glasses, I can't read the tag..."" to ""My daughter just passed away.."" It was absolutely ridiculous. Even when I brought another dress from the rack that was similarly discounted, she habituated.
Again, only when another consultant came by to confirm that yes, the sale price, as written on the tag, was the correct price, did the owner reimburse the bride's mom for the difference.
I cannot emphasize how ridiculous this woman is, and its a shame, since the consultants were so friendly and helpful and obviously cared about their clients. The owner's antics made them noticeably uncomfortable.
As nice as the consultants were, please save yourself the drama and avoid the owner. Pay careful attention to the price tag and be prepared to fight for the actual, written price.
Don't waste your time or money.
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