Complete Lack of Integrity
So I finally get my car back from this body shop after 4 weeks of headaches and delays to get my car fixed properly in a timely matter just to have the body shop turn around and hit me with the news that they will not be honoring their initial promise to cover my rental car for the additional 3 weeks it took them to fix my vehicle(and the paint still doesn't match) Leaving me with a $930 bill. I was told by Elmer and others that my rental would be paid for by the shop due to the numerous issues(none of those reasons of my doing) after the first week my car was in the shop. I was promised after week 1 my rental would be covered while my car was in the shop, I do not carry rental car coverage with my insurance and was paying for the rental out of pocket. When I picked up the car I was told the body shop will only pay for 1 week, which was not what they had promised. I would not have kept the rental that long if I was not under the impression that was confirmed with them twice that the rental through Enterprise would be paid by the shop. Overall a very frustrating and disappointing experience which may end in litigation.
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