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Unprofessional Plans AND Service - Review by citysearch c | Midtown Home Improvements

Midtown Home Improvements

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Unprofessional Plans AND Service 9/1/2011

My parents used this company to do a COMPLETE remodel of the kitchen. It was a huge job they could have done themselves, but they didn't have the time. Midtown never actually had a REAL plan. The plan they worked off was a drawing...seriously. And they never checked the measurements so as they were installing they found cabinets didn't fit and the sink wasn't centered. They compensated, but ended up with a lopsided kitchen with a cabinet sticking out on one side and an open space of NO cabinet on the other. Even putting in a door they put in a larger door than was planned which sounds like a good thing, but it ruins the flow and makes the lopsided kitchen stand out more. My parents tried to point out some of the issues and ask them to resolve them correctly as they went, but Midtown kept saying they were doing what was in the contract. They acted like the door being different than the contract was a GIFT to them or something. I wish my parents had withheld payment from these guys cause now they regret not doing the kitchen themselves and are out a very large sum of money. Find another company that measures and uses a real plan. Don't mistake the service either. These guys were not respectful or considerate to my parents at all and treated them like they were stupid. more
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