*I gave it a 1 star rating only because the system would not let me submit my review with out it, not because they deserve it***I've had my auto loan here for the past 28 months. I've had problems in the past with late fee charges. One's I submitted a payment online via check. I specifically stated it was my husband's checking account so they should submit it with his information, ( his name, his address, his account number) for MY monthly payment. As it had been paid like so previously I saw no issue. Later on they informed me the check had not gone through due to insufficient funds. I checked with my bank and saw a copy of the payment submitted....MY name, MY address, HIS account number. I called to clear out the mess. They never accepted their responsibility for it and charged me a late fee PLUS insufficient amount fee! I paid as I had no other choice. Nobody there would help me. Not even the manager! I have a couple of payments left and NOW they claim I have accumulated late fees and/or interest. Nobody in their office was able to explain efficiently why the fees, keeped getting transferres, keeped getting different stories, and keeped getting hanged up on. If theirs another finance company who will give you credit, please take it! Or inhouse your loan. It's much better than dealing with this for a couple of years. It's so unfair how some finance companies always try and take advantage. Sorry I forgot to say, the manager who I spoke to rewarding my account was Louis EXT. 370. He instructed the representatives not to give me a last name, so I won't be able to say that much. PLUS he was rude and hanged up on me. Really, it's the staff the ones who make or break a company. The only good thing I can say is that their other manager JOSE MEDRANO EXT.366 is the only one with courtesy towards the customers and actually returned my phone call AND offered to help. Regardless of the outcome, the attention is truly appreciated. 5 stars for him!
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