TERRIBLE, TERRIBLE, TERRIBLE, AWFUL, AWFUL, AWFUL!!!! I purchased a gift voucher through one of the group coupon deals. (Which I have purchased in the past for different merchants and NEVER had a problem with) I tried unsuccessfully to schedule an appt. 3 seperate times. It should NOT in anyway shape or form be that difficult to schedule an appt. for a package that I have already paid for.
I experienced nothing but RUDENESS from the very first time I called.
1st phone call - I was told by Lisa that since she had sold so many packages from a previous special she had run she could not book my appt until after September 1, 2011. I told her the voucher I bought online clearly stated that I could use it starting 7/23/2011. Didn't matter she REFUSED to make an appt. for me and told me to call back next week.
2nd phone call - I waited about a week to make another phone call to schedule an appt. (as I had been instructed to do by Lisa). I reached a voice mail and left a message stating that I was calling to schedule an appt and left my phone number.
I did receive a phone call back from Lisa. Once she learned that I was using a voucher that was pre-purchased online she became VERY RUDE. She spent TWENTY MINUTES explaining to me why she could not schedule my appt today. She said she had other important phone calls to make and could not schedule an appt for me today. When I pointed out that we were already on the phone and could she just give some possible dates that I could book an appt. she accused me of trying to ""cut in line, in front of her other customers""( ??????WHAT????) After 20 minutes she then told me to call back the next day and hung up on me.
3rd phone call - called and left message. She called me back and FINALLY gave me a date and time for an appt. Which I quickly agreed to because I had already pre-paid for the spa services. However, she went on to inform me that that date and time might change because ""you know, things come up"" ( ????HUHH????) But by this time she had me whipped and I just said okay. Then she went on to tell me that when I arrived at the Love Thyself Day Spa I would be required to PRE-PAY a 20% gratuity on the full price of the package not the discount price. Gratuity on full price was okay with me but PREPAID GRATUITY....I don't think so!!!! She then explained to me that if I did not PRE-PAY the gratuity I would not be able to receive the services that I had ALREADY PAID FOR. She kept me on the phone for 35 minutes explaining how she just had to do things this way because she had had problems collecting gratuity in the past. (Well, I was not surprised to hear that!! )
Be warned about Love Thyself Day Spa!! You may not be able to use the vouchers for packages sold on group coupon sites such as SmartCircle, KGB and Beget for THIS PARTICULAR MERCHANT!! BE WARNED!!!! Save yourself the stress and MONEY!!!
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