I'll give them 1 star since the toilet seems to be installed correctly and working properly so far. Originally they told us it was a $240 repair of 3 different parts in the toilet, but that it was a good toilet and just needed to fix up some things within. Then they told us some part was getting old in the toilet and we needed an entirely NEW toilet. We asked the price, they said they would get a $300 toilet and $100-150 for installation (which of course became $150 at the end). They brought back a Kohler which they charged us $339 +$150 installation+ tax. They refused to show us the receipt for the toilet at the end (said it was against policy). Then told us that it was their flat rate for a toilet and included pick up and warranty (not mentioned earlier). We looked up the toilet - it costs $178 at home depot. I just paid $493 for a toilet+installation. Spoke with Overland about this - they said that the price includes any problem the toilet itself might have. I told them this should have been told up front instead of telling me I was getting a $300 toilet. They are tricky - go with service magic and skip their call when they try to phone you.
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