Once again I have had an entire morning wasted in trying to help my mother handle her affairs. The problem? Poor...even non existent customer service...AGAIN!!!!
NEVER have I ever been treated so rudely by any 'customer service' (GAG) employees as I have been by this company. To top that off...they do not have consistent pick up service, for which if you complain they ignore you. I wish I could get credit for all the times my poor mother has paid for service she didn't get. They demand your money...but don't pick up the garbage!!. Their 'system' is lacking in common sense and their 'courteous customer service' is completely PATHETIC. In the past year they have made my poor elderly Mother CRY because of the hateful way in which she was spoken to. Then when I told them I didn't appreciate it they told me she was LYING!!!!!!!! Well THEY were the liars.
During this summer, twice I have called to complain that her garbage was not picked up....and please credit her account. It was ignored...her garbage not picked up...and they still got their money.
Once...the truck spilled garbage all the way up the road. The neighbors garbage from 3 houses down was in my mother's yard...and hers was drug past her driveway...and on the other side of her other neighbor there were bags in the road. I called them and told them and they said they were NOT RESPONSIBLE FOR THE DRIVER!!!! Well may I ask WHO IS????? The neighbors and my mom tried to get it picked up. They did nothing!
In May, when her garbage was left on the side of the road on pick up day again the neighborhood dogs got into it. (They didn't pick up on the correct day)She almost got hit by a car trying to get it picked up herself. Later, I was told that they never changed the pick up dates unless it was a holiday and that they had picked up on the correct date. WRONG!! If they had picked up on Thursday why was Mom on the side of the road FRIDAY picking it up herself?????
Two weeks later, it happened again. The 'unchangable' pick up day of Thursday...was suddenly and inexcusably changed to Saturday. By that time I had paid someone to come pick it up myself. I asked for a credit....but was again IGNORED!!!!
I would sugges re-training employees in how to talk to customers. The one who accused my Mother of being drunk (She had a STROKE...her speech was slurred!!!) should be hauled out of their and sent on her way. The man who made her cry because he told her she'd have to call back when she could talk better should be fired as well. WHAT A PATHETIC WAY TO TREAT THE ELDERLY!!!!
I will be GLAD to not have to deal with them anymore! I am currently making other arrangements.
No one should have to PAY to be treated like THEY are the garbage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CRAWL BACK UNDER THE ROCK YOU CRAWLED OUT FROM!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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