We have had the worst experience with this vet. Do yourself a favor and do not/not take your animals here. Save yourself the trouble we have been through.\r
We had been taking our dog and cat here for a couple of years.\r
Then, a couple of months ago, we decided to take our cat to another location, after we observed that they really did not seem to care about our cat at this location. All they did was suggest a bunch of sedation and expensive testing, but they never bothered to even try and touch her to give her a complete exam. Granted, she can be very aggressive, but sure enough, after taking her to a new vet, they took the time to give her a full hands-on exam without sedating her even. She is like a new cat now, after getting the care she needed at the new vet.\r
We decided to keep our dog at Ashburn Farm though, hoping that would be fine. We were wrong. We took him in for what we thought were just two immunizations (per all the emails and letters we got from them reminding us). Well, first of all the service was terrible. The lady at the desk hardly acknowledged us when we arrived. She was on the phone for over 5 minutes, and never even bothered to look up or apologize, or acknowledge our presence. Then, when it came time for the bill, we were surprised to learn we would be charged for a yearly exam, even though our dog had just had one less then 5 months ago! When I voiced my concern over this, the 'hospital director' Jennifer Rossi came out, saying that an exam was necessary each visit, but then admitted there could have been a way to sync the shots so this wouldn't happen. I explained that nobody ever took the time to explain this to us, and that all of the correspondance we had received never mentioned that I would be paying for an exam today as well. The way she decided to fix this situation with a loyal customer? She turned to the lady (who had by now gotten off the phone) and said, 'Please print up their records, so they can take them to a new vet.' Wow! Talk about TERRIBLE customer service.\r
If you are looking for a vet for your animal/s, do yourself a favor right now and DO NOT take them here. I have never written a review like this (never really written a review, period online), but after this experience felt I had to.\r
They are detached, uninterested and generally TERRIBLE at customer service at this place, run!\r
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