Bill was great and the lower marks were only because the paperwork DID take a long time. It was not due to any fault of Bill though, it was because my deal was unique and the contract layout was not in the computer. He was very nice and tried to make the process as convenient for me as possible, even driving to my job to have me sign instead of making me drive back to the dealer. They accommodated my special situation trading in my vehicle against a 3 year lease.
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