I have to completely agree!!! Over attentive!!! Almost to the point of feeling like you were a criminal. I have browsed there before and actually read the nasty reviews but thought I would give them the benefit of doubt and spent $125.00 on a backpack and lunch box for my daughter!! Bad decision!!! My daughter ended up picking a backpack that I didn't really care for, but it was hers so I went ahead with the purchase. She later found out that her friend had gotten one there as well but of a much cuter print and changed her mind on the print she had chosen. Since school had not started and the tags were still intact I thought it would not be a problem to exchange it for a different print. I called first because I figured they would give me a hard time (just from word of mouth).... And sure enough, ""Mam, our store policy is absolutely NO RETURNS Or EXCHANGES!!"" Not even to exchange for something exactly the same, just a different color. She proceeded to explain to me why they cannot exchange and it is because so often people with buy something and it will break and then try and fix it themselves and then it is not noticed until after the fact. REALLY...really! Give your customers some credit. First of all you treat everyone who enters as if they are there to steal something and now you are suggesting that I probably broke it and just want a new one!!! Come ON!!! Pathetic. I do not know if the women who I talked too actually should have taken the wrath for the whole thing, but I suggested she tell the owner everything I had to say... including that I would be posting a not very satisfying review online. I have worked in retail as well as customer relations and know that a happy customer will only benefit your business. Have they not heard that a satisfied customer tells 3 friends and an angry customer tells 3,000!!! Well, here I am venting to a world of shoppers!!! Needless to say I will not be going back and hopefully this may be helpful in making any future decisions you may have about making a purchase there. NOT TO MENTION THE BACKPACK IS NOT GREAT QUALITY!!
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