I found all of the reviews helpful as I was waiting all day for a technician to come to install the service. I had the same problems as most others. A technician was supposed to come between 1 and 5 pm. I called customer service at 3:50 and again at 4:40. I was assured that he would be here by 5. Of course, no one showed up and repeated calls after that went directly to voice mail. I'm glad I read these reviews and will now cancel my service with Directtv and look for another cable carrier.
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