I have to say it; I like the store. It is located in a good place per the area, the store is always clean, they have what I need but there are two problems. The printing machines and computers are either too way slow or not working very often. And two, customer service is not that good. Some, (and I say some because not all of them) of the customer service people are teenagers or early 20's duds who don't have a very good customer service. I went to the store to print something out of my usb stick memory (I go there to color print stuff often and 3 out of 5 times, the printer and computer were having issues) the person took for ever to print my documents because of the printer and computer and I don't blame her for that but at the end I was so tired of waiting, all I wanted is get out of there. The person didn't give me my usb thumb memory back. When I got home I called the store and they put me on hold forever and then they just hung up. My husband then called a couple of days after that and he was put on hold for 15 minutes in total with people coming to the phone every 5 min. to say they were looking for the memory stick. After that, the dude just said he was going to call back, asked for my husband's phone number and he never called. The next day we went to the store, the poor dude at the printing desk was swamped but there were 3 other rep. dudes who were not doing absolutely nothing but walking and talking with each other and having fun. We had to wait for 45 minutes until they gave us the memory stick back. When they were ""looking"" for it, they said it was in a box somewhere else in the store. After 45 minutes I was about to ask them where in the world was that box, I was going to go wherever it was to do the search myself but when they finally decided to give it to us, it was in a box under the counter where we were at all the freaking time! Going there to color print is like pulling teeth sometimes and be careful not to get in a long conversation with the talky talky person at the printing desk because she distracts you and you can forget your memory. Don't do it because now you know, it will take you at least 45 minutes to get it back!
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