Bob and Mark just finished a ""level 2"" service (this is where they do a visual inspection of the flue via a camera) and an ""on the roof"" inspection of the chimney and cap.
I appreciated the opportunity to view what the camera was seeing; and also the pictures that were taken of the exterior regarding any potential problems
When I asked about any immediate or future needs, I was given a straight answer, and a quote on what that respective service would be. (It was also put into writing for my records.)
They were punctual, courteous, and thorough.
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