DO NOT HIRE THIS SERVICE! Is there an option of leaving zero stars? Even better would be a negative-star option. Really wish our hotel concierge that recommended this company had known about these horrible reviews. I?ll just assume the 5-star review was one he wrote himself or had a relative write.
We arranged for drop-off and pick-up service from downtown Indy to Conner Prairie Park for an 8:00 p.m. outdoor symphony performance. Our driver Pat, the owner of the company, picked us up late and arrogantly talked about himself the whole time?how he built his company from the ground up, how he had the best service in Indy, how he knew all the millionaires and what places he had taken them. He talked so much and so fast, I suspected he was on some sort of stimulant. When he dropped us off at 7:45, he assured us he would return for pick-up at 10:30 unless we needed an earlier pick-up for any reason. He said if that was the case to just call and he would be no more than 20-30 minutes away. At 8:20, our concert was cancelled due to a horrible storm that blew through (we were 10 miles north of the Indiana State Fairgrounds on the same night of the stage collapse that happened there). We called Pat and he said he would be there in 40 minutes. An hour later, he called to say he had a flat tire and did not know how much longer he would be. Really? A flat on that brand new Denali? When we called to check on him 30 minutes later, he said he was waiting on a tow truck. Really? He didn?t know how to change a tire? When we asked if he could send one of his other drivers (he had bragged about a fleet of 24 vehicles), he said ?sorry, it?s Saturday night?they?re all busy.? At that point, we knew he had hosed us. When we called our hotel for assistance, we were told that Pat had called them?not us?to tell them they would need to make other arrangements to have us picked up. No taxis were available at this point, because they had all been dispatched to the tragedy at the fairgrounds. The best we could do was ?stand-by? with one taxi service.
We were the only ones left at this rural park, stranded 23 miles from our hotel for 2 hours in the after-storm drizzle, wondering if we were going to be camping out on the picnic tables. It was as surreal as it was scary.
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