I went with my children for cleanings and standard check-ups and everything went fine. On the return visit for a couple cavities to be filled, my 7 year old panicked. They asked me to leave the room because that usually helps calm upset kids. They let her cry and be scared for 30 minutes before they came to get me for help. We had to leave because she wouldn't calm down. I wouldn't say that was handled so well. They are not good with young kids.
My husband had a tooth extracted. They got him in promptly for the procedure. He then had some problems the next week. This office has refused to help since. Granted, we do have a very restrictive insurance that is difficult to deal with, but they are a provider with our plan.
Today, we had to make an emergency switch to another dental office to resolve the residual pain from the extraction. Parkway Plaza (Rose) refused to assist with this switch. She refused to assist in emailing x-rays to the dentist offering help, and she hung up the phone on me. Extremely rude, uppity, disrespectful, very uncaring, and thoughtless.
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