My most recent experience with BK Plumbing was very out of the ordinary. They have been my plumbers for years, but it's mostly been fixing things in the house, nothing like what they had to do this last time. We had a lot of issues, and it was a horrible experience. I really don't even know what to say.
The first week we scheduled them to come out and take care of a leak. They determined that there definitely was a break in the main line. I waited a week for them to come back out to do the work, but when they cam they couldn't do the work because the people that were supposed to come mark the gas lines had marked the wrong ones, so I had to wait another whole week. The next week, they came back out and started digging in the back yard, when they accidentally hit a gas line. Every truck in APS from Phoenix was here, as well as a fire truck. In short, there was a lot of excitement.
I have never had anything like that happen before, and I tell you, it was awful. That's why I have mixed feelings about my experience. I'm not shaking my head and pointing fingers. I just wanted it fixed, but it's hard to rate BK Plumbing well with everything that went on. They were very sympathetic when they hit the gas line though. They acknowledged the mistake and apologized for it.
I had to wait another week for the people to come mark the gas lines again though. Everything seems to be okay now. There is a mound of dirt where they dug that I thought they should have spread out more. Then there are the black things that are sticking up out of the mound that have only become more exposed as the mound settles. So, I wasn't too pleased with the cleanup, but I'm just glad everything was fixed.
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