I recently brought in 2 wedding bands to be resized and engraved. Both rings were engraved incorrectly! And a diamond fell out of my wedding band as they were working on it. Instead of offering to fix their mistakes, I found myself arguing with them. The owner did not understand how the engraving was incorrect when it clearly did not match what was written when we ordered the engraving (the formatting of the dates was wrong). Also, they claimed that my rather expensive wedding ring (purchased elsewhere) was to blame for the diamond that fell out of it while it was in their care. They were going to charge me up to $100 to fix their mistake.
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