The representative I spoke with was not very nice. I scheduled an appointment a few days out. They called 20 minutes before the appointment and told me that they were not going to come out but they would call me to figure it out. After an hour wait I called them, still not helpful. Made a new appointment where I go to them and was told ""ready in an hour."" 2 hours later I show up and they don't even have the windshield at the business and a guy from the Windshield Pros was working on it. I'd take my business elsewhere but not a lot of options in the area. Called Windshield Pros for a week and left messages and no return phone call. So now its been 3 hours and LT Glass hasn't even called me to let me know that there is an issue and it will take longer. When it was finally complete I asked the woman at the desk what was the problem and she made up some story about the installer being new. I spoke with the installer (from Windshield Pros who is the brother of the owner and has been doing it for years). LT Glass straight lied to my face and bagged on their competition who was helping them out. These guys suck and don't deserve to stay in business. In this tough economy, I'm surprised when I get such poor customer service.
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